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https://raleighnc.gov/permits/services/permit-and-development-portal-help-center
11/29/2023 3:53 pm
Frequently asked questions on how to manage your permit, inspection, and development-related activity.
Updated: Nov 29, 2023
Permit and Development Portal Registration Process Changes
On December 13, 2023, the Permit and Development Portal is launching a new login process. This will enhance security and optimize your Permit and Development Portal experience. When logging in for the first time, you will be required to register using the same email you have previously used for the Permit and Development Portal. This updated login will automatically link to your existing permits and plans.
Please read the following materials BEFORE you try to register:
Registration Instructions and FAQs
The Permit and Development Portal is a tool used to manage development review and permitting processes. The portal features a number of benefits for users, including:
Permit payments for Merger Communities: Customers will be able to pay for utility connection and stub permits in Merger Communities on this Permit and Development Portal starting December 1.
Do I need to register to use the portal?
Yes, if you are trying obtain permits or manage development activity. Registration is required for all users. Visit the permit portal website register.
I am having issues with my account. (Example: I don't see complete project information).
Please complete the Portal Help Form send it via email to the Planning and Development Customer Service Center.
I don't see my confirmation email in my inbox.
Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider.
I received the confirmation email, but the "confirm" link is text only and I cannot click to confirm.
This is a security feature put in place by your email provider. Please follow the instructions from your email provider to release the security settings.
Can I use my Wake County permit portal login information to log into the City of Raleigh Permit and Development Portal?
No. While the City of Raleigh and Wake County do use the same permitting software, each system is configured differently. Therefore you must register a new account for the City of Raleigh Permit and Development Portal.
The portal says my account has been locked out because I entered the wrong password. What do I do?
Wait three minutes and try again. As long as you remember your password and are entering it correctly, it will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.
How do I schedule an inspection?
Log in to the portal and click the "Inspections" tab on your project. Any contact listed on a project is able to schedule an inspection once they are registered in the portal.
How do I know who my inspector will be?
Your inspector information will populate in the portal the morning of the day that your inspection is scheduled. We are not able to provide an exact time of arrival for your inspector. Please plan accordingly.
I am unable to schedule my inspection in the portal.
Please email Field Services if you are unable to schedule an inspection.
The Permit and Development Portal is constantly undergoing maintenance and upgrades in order to provide the best permitting experience to our customers. As adjustments are made to the portal platform, please follow the instructions below if you experience issues when applying for permits.
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Email: ds.help@raleighnc.gov
Call: 919-996-2500
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